ACTel has reinforced Consultancy Services obtaining ISO 20000 and ISO 27000 quality certifications, these standards aid to determine which are the processes involved in every ICT service, including every service delivered trhough, or with the aid of, an ICT platform, and ICT security, in order to define a model of continuous improvement and to apply it with success in the organizations.

The diversity of existing services, offered by Telco operators and ICT services over Internet suppliers to the companies, makes it difficult that the management can have enough knowledge of obtained profits compared to costs repercussions by the network infrastructure and the telephony.

Services marketed are not always adapted to the customers' actual needs, specially in the SME sector. Companies that do not have the sufficient knowledge, or that are not duly advised, will have difficult access to advanced services or they will not be able to obtain the maximum performance in the event of contracting them.